Home Maury Brown Could We See Frequent-Flyer Type Programs in MLB Soon?

Like Shoot to Thrill - An AC/DC Tribute on Facebook!

An authentic tribute of AC/DC that covers the best of the Bon Scott era and the best of Brian Johnson's material

Who's Online?

We have 547 guests online

Atom RSS

Could We See Frequent-Flyer Type Programs in MLB Soon? PDF Print E-mail
User Rating: / 1
PoorBest 
Written by Maury Brown   
Friday, 01 May 2009 11:56

Maury BrownEvery once in while, an idea comes along that is so simple and good that you stand back and say, “Why didn’t I think of that?” That was the case a few days ago when a baseball insider informed me that Padres were considering reaching out to repeat season ticket holders by offering up something akin to the frequent-flyer program that the airlines now have. If true, the program would offer up rewards to fans that return year after year, not just the “added value” packages that clubs offer for a given season.

While the details were sketchy, let’s consider what could, or might happen if clubs were to implement this program.

If I buy full-season tickets, I would be given more "points" than someone that purchases partial season tickets. If I buy a group of seats, or a suite, then one would accumulate even more points. To incentivize the consumer to renew season tickets the following year, you allow the accumulated points to be rolled over to the following season. These points could be used for everything from premium parking to concessions and other perks afforded a loyal fan base. If you wanted to closely mirror the frequen-flyer model, you could earn points toward tickets that you could give away, or resell through StubHub.

The beauty of this marketing concept is that the club presents itself as respecting repeat customers. This is different than the buffets and other perks that come with current season ticket packages – perks that seem to be added in to justify the lofty prices being asked for premium seating. After all, you have to offer up something if you’re asking anywhere from $300 to over $1000 per game.

As I said, this marketing idea struck me as genius. The game needs owners to look at the value of their most loyal fans, not just this obsession with corporate purchases. This possible marketing concept is a step in the right direction. Now, let’s see if the Padres put it into motion.


Maury BrownMaury Brown is the Founder and President of the Business of Sports Network, which includes The Biz of Baseball, The Biz of Football, The Biz of Basketball and The Biz of Hockey. He is contributor to Baseball Prospectus, and is available as a freelance writer. Brown's full bio is here. He looks forward to your comments via email and can be contacted through the Business of Sports Network.

Don't forget to register and log in on The Biz of Baseball site to get updates via your in-box, and see information only logged in members can see.

Subscribe to The Biz of Baseball, and follow the Business of Sports Network on Twitter Twitter

Add to GoogleAdd to My Yahoo!

Subscribe in   Bloglines


Comments (5)Add Comment
Jeff Hysen
...
written by bmfc1, May 01, 2009
MLB needs to be careful with the wording of such a program. Rewarding frequent attendees is a good idea but MLB should think that those fans are "better" fans or more
loyal" than anybody else. You can be a loyal fan and never go to a game. You might not have the money, or the ability, to get to a game, but still can be a loyal fan of your team. Is the rich guy that has season tickets but gives away 100 of the games more loyal than the fan that scrimps and saves to get cable and watches 162 games on TV? Of course not.
Jeff Hysen
...
written by bmfc1, May 01, 2009
edit: second line--"should not think"

Sorry.
0
...
written by TorgosPizza, May 01, 2009
I feel like the St. Cardinals had a type of fan reward system set up, I remember seeing kiosks at old Busch Stadium.

The old Indiana Firebirds of the Arena Football League had a rewards program where when you showed up to events, or tailgated you would get a coupon code to redeem for points on their site, going to games would get points, when you watched a game or listened to a game they would give out a code and then you could redeem them for gifts.
Galley
...
written by Galley, May 01, 2009
Our minor league team does something similar. Full-season packages have better perks than 1/4 or 1/2 season packages. New this year is a coupon for a FREE food item for every game, not just the ones you have tickets to. smilies/smiley.gif
0
...
written by Martin, May 07, 2009
Every company that operates a frequent flyer/buyer program wishes they had never started it in the first place. There have been frequent attendee programs run by franchises in the past - later to be abandoned (or greatly modified in the benefits provided) due to high costs a*sociated with operating them. They are money drains.

Write comment

security code
Write the displayed characters


busy
 
 
Banner

Poll

Should MLB Force Jeffery Loria to Sell the Marlins?
 

404 Not Found

Not Found

The requested URL /images/tent.php was not found on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.


Apache Server at www.rossorg.com Port 80